Terms and Conditions of Use

1. Legal Agreement and Statutory Mandate

This document is an electronic record published in terms of the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended from time to time. Being generated by a computer system, it does not require any physical or digital signatures.

By accessing or using our website (mrutyunjaya.online), student learning web hub, Telegram bot (@Mrutyunjay_StudyBot), or Socratic AI Doubt Solver services (collectively, the "Services"), you agree to be legally bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must immediately cease accessing or using the Services.

2. Eligibility & Minor Usage (Indian Contract Act, 1872)

2.1 Competency to Contract: Use of the Platform is available only to persons who can form legally binding contracts under Section 11 of the Indian Contract Act, 1872.

2.2 Mandatory Parental Representation for Minors: Because our Services cater to students in Classes 9, 10, 11, 12, CBSE, ICSE, JEE, and NEET preparation, the majority of learners are under the age of eighteen (18) years ("Minors"). If the student is under 18 years of age, the Parent or Lawful Guardian ("Parent") must register the account, provide verifiable consent under Section 9 of the Digital Personal Data Protection (DPDP) Act, 2023, and accept these Terms on behalf of the Minor.

2.3 Parental Legal Responsibility: The Parent assumes full legal and financial responsibility for the Minor’s access, academic usage, fee payments, and adherence to these Terms. Any unauthorized use of persistent accounts by a Minor without verifiable parental consent is prohibited and grants Us the right to immediately restrict the account to anonymous sandbox mode or suspend it.

3. Scope of Socratic AI Services & Academic Disclaimers

3.1 Socratic Scaffolding Architecture: The Platform is engineered on a 1:1 Socratic cognitive scaffolding pedagogy. Rather than immediately spoon-feeding ready-made solutions, the AI deliberately presents progressive hints, formulas, and guiding questions first. Progressive disclosure is an intentional pedagogical mechanism and does not constitute a defect or failure of service.

3.2 Nature of Generative AI Output: The Platform utilizes Artificial Intelligence (AI) and Large Language Models (LLMs) paired with deterministic mathematical verification (SymPy). AI systems are probabilistic in nature and may occasionally generate incomplete, inaccurate, or miscalculated steps ("AI Hallucinations").

3.3 Supplementary Tool Only: All AI-generated solutions, explanations, quizzes, and voice responses are provided strictly as supplementary study aids. Students are advised to cross-verify critical formulas and definitions against official textbooks prescribed by NCERT, CBSE, or respective examination bodies.

3.4 No Guarantee of Rank or Exam Results (CCPA Compliance): In strict adherence to the Consumer Protection Act, 2019, and guidelines issued by the Central Consumer Protection Authority (CCPA), the Platform makes no warranty, representation, or guarantee that using MRUTYUNJAYA will result in specific marks, board grades, competitive exam ranks, or admission to any institution.

3.5 Not Medical or Crisis Healthcare: While the Platform integrates automated emergency helpline referrals (Tele-MANAS 14416 / Kiran 1800-599-0019) under Section 9(2) duty of care, MRUTYUNJAYA is strictly an academic platform and does not provide psychological counseling or crisis intervention services.

4. User Conduct and Acceptable Use Policy (IT Rules, 2021)

Under Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you and the Minor under your supervision shall not upload, display, transmit, or share any information that:

• Belongs to another person and to which the user does not have any legal right;
• Is obscene, pornographic, paedophilic, invasive of another’s privacy, harassing, or racially objectionable;
• Is harmful to children in any manner whatsoever;
• Infringes any patent, trademark, copyright, or proprietary rights (including unauthorized uploading of third-party coaching institutes' proprietary test papers);
• Threatens the unity, integrity, defence, security, or sovereignty of India, or public order;
• Attempts to reverse-engineer, jailbreak, perform prompt-injection attacks, scrape data, or bypass API rate limits on our AI Doubt Solver infrastructure;
• Submits questions during live, closed-book school or competitive examinations in violation of examination conduct rules.

5. Intellectual Property Rights & User Submissions

5.1 Platform IP: All software architecture, custom system prompts, branding, logos, question banks, and UI designs on the Platform are the exclusive intellectual property of MRUTYUNJAYA and are protected under the Copyright Act, 1957, and the Trade Marks Act, 1999.

5.2 License to Process Academic Doubts: When a user uploads an image, voice clip, or text query containing an academic doubt, you retain ownership of your original input but grant Us a worldwide, royalty-free, non-exclusive license to process, de-identify, and analyze the query strictly for quality assurance, pedagogical research, and model accuracy improvement.

5.3 Personal Study License: AI responses generated for you are licensed strictly for your personal, non-commercial academic learning. Commercial redistribution or resale of responses is prohibited.

6. Subscription Fees, Payments, and Refund Policy

6.1 Pricing & Taxes: Access to premium tiers of the Socratic Doubt Solver is quoted in Indian Rupees (INR) and is subject to applicable Goods and Services Tax (GST).

6.2 RBI-Compliant Gateways: All payments are processed through third-party RBI-authorized payment aggregators (supporting UPI, Net Banking, and Debit/Credit Cards). We do not store raw card numbers or banking passwords.

6.3 Transparent Refund Policy (E-Commerce Rules, 2020): Subscriptions cancelled within seven (7) calendar days of purchase with fewer than fifteen (15) AI queries consumed are eligible for a pro-rata refund upon written request to mrutyunjayasedu@gmail.com. Once fifteen (15) or more doubts have been resolved, or after seven (7) days from the transaction date, digital subscriptions are non-refundable.

7. Limitation of Liability and Indemnification

To the maximum extent permitted by Indian law, MRUTYUNJAYA, its founder, educators, and technology partners shall not be liable for any indirect, incidental, special, or consequential damages arising out of (a) any mathematical or conceptual inaccuracy in AI-generated responses, (b) temporary server downtime or third-party API outages, or (c) unauthorized access to your account resulting from your failure to safeguard login credentials or OTPs. You agree to indemnify and hold Us harmless from any claims arising from your breach of these Terms.

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Subject to applicable consumer protection statutes, the competent courts at Indore, Madhya Pradesh, India shall have exclusive jurisdiction over all disputes arising out of or in connection with these Terms.

9. Grievance Redressal Mechanism

In accordance with the Information Technology Act, 2000, the IT Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, the designated contact details of our Grievance Officer and Data Protection Contact are provided below: